Automated Phone Calls: Why Businesses Prefer It?

Top 4 Advantages of Using Automated Phone Calls

Wider Reach in a Limited Time

With automated phone calls, you can reach a large number of customers within a matter minutes.

Improved Response Rate

Automated phone calls have 3 times the response rate of automated SMS.

Reduced Manpower Needs

You can now do more with limited manpower. Automated phone calls ensure that your employees can now focus on core business activities.

Improved Efficiency

Automated phone calls help you reach your customer with the exact message intended for them at a date and time you pick.

Features of Automated Phone Calls:


Call Tracking

Call Recording

Simple IVR

Detailed Reporting

Unlimited Channels

CRM Integration

Here is How Swiggy Uses Exotel’s Automated Phone Calls


Uses automated call system to reduce manual work

When an order is placed, the restaurant gets an automated call with the order notification. This automated call helps reduce delivery delays, manual work and cost.

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What our customers have to say

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


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The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

18×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

E-book: Cloud telephony in a nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.



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