Business SMS platform that is easy to use and reliable

Transactional SMS

If you need to send alerts such as order confirmation, delivery alerts, OTP, etc., you need to pick this type of busines SMS. These can be sent to customers who are a part of the DND list as well.

Ex: Your order no %d has been shipped. you will receive this order by %s. Thanks for using our services.

Promotional SMS

If you need to inform your customers or potential customers about offers or promotions you’re running, this is the kind of business SMS you need to pick. These text messages can only be sent to non-DND numbers.

Ex: 50% off all your grocery orders in the next 24 hours. Log into to avail this offer.

Transcational Opt-in SMS

These are messages that are not purely transactional but are sent to registered customers/clients.

Ex: Dear $, thank you for attending the conference. We look forward to having more of you.

2-way SMS

When you want your customers to respond to your messages, pick a 2-way to ensure that the entire interaction can happen on one medium.

Ex: Please reply to this message with your feedback on the interaction.

Ways business use SMS to engage with their customers

Bulk SMS Marketing Campaign

Reach out to all your customers with personalised messaging based your marketing requirements

OTP Verification

Timely OTP verification SMS that helps improve the security of your business

Appointment Reminder

Remind your customers about their appointments with automated business SMSes.

Billing & Payment

Send your customers timely and helpful payment reminder

Survey & Feedback

Business SMS is the most non-intrusive way for you to collect feedback from your customers after every interaction

Status updates

Keep your customers updated about the status of their order, payments, deliveries, etc. via SMS

Here is How Nearbuy Used SMS for Their Business


How Nearbuy (Groupon) uses our business SMS service

Nearbuy’s entire business revolves around their interactions with customers and dealers. Therefore, getting in touch with their clients and traders within a specific timeframe is the key to running their business operations efficiently. This led to Nearbuy getting in touch with us for smart solutions for their business.

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What our customers have to say

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


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Try Business SMS free for 15 days

Get ₹ 1000 worth free call & SMS credits

The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

18×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


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