Customer call center solution

Setting up a customer call center should be an easy, hassle-free job. With Exotel, you can have a feature rich system with IVR greetings, call routing, call recording, drag & drop app builder to build call flows, etc. set up in less than 30 minutes. No hardware or maintanence required.

Phone Number Masking Solution

A person’s phone number has become their digital identity. In spite of that, phone numbers are being shared with everyone without thinking about privacy violations and potential risk. With the number masking solution, you can protect your customers’ phone numbers.

Lead Management for Marketplaces

Making connections between vendors and customers can be tricky for a marketplace. There are constraints involved. The conversations need to be tracked and contained within the platform to help monetisation. That’s exactly what this lead management solution can help you with.

COD Verification

Cash on delivery (COD) orders are tricky. They are convenient for the customers. But for e-commerce businesses, they can prove to be a problem. A lot of COD orders are either refused or returned leading to a loss for the company. This COD verification solution adds a simple step to the process and saves you revenue.


Automated Delivery Rescheduling

Failed deliveries need to be handled before they turn into a problem for the customer and the company. With this solution, when a delivery does not happen, you can automatically reschedule to happen at a time that is convenient for the customer.

Last Mile Delivery Tracking Solution

After an order is placed, there is a lot of suspense about when the delivery will actually happen. Due to logistic difficulties, businesses can’t predict the exact delivery date or time. This solution helps you keep you customers informed about the status of their orders in real-time.

Missed Call Solution

A missed call is an innovative way to keep in touch with a customer. There is no cost involved, yet there is intent and involvement. In a lot of ways, this is perfect for both the brand and its customers.

Tracking marketing ROI

Tracking ad spends and making sure that your budget gets allocated to the right medium is an important task. But often, due the nature of advertising, it is not accurately trackable. Using virtual numbers can solve this problem for you.

The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

18×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

What our customers have to say

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


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We take away some of the biggest pain points of traditional systems like EPABX.



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